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Last Updated: January 25, 2025

Policy Overview

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📋 Want full plan details? Review our pricing plans to understand what you get for what you pay, including all features and benefits.

💰 What Gets Refunded

Platform Subscription Fees - Prorated Refunds

How it works: Platform fees are refunded based on unused days in your billing cycle.

📊 Example Calculation:

Scenario: You cancel your subscription on day 15 of a 30-day billing month

  • Platform fee: $29/month (example)
  • Days remaining: 15 days
  • Prorated refund: $29 × (15/30) = $14.50

💡 Your actual refund amount will be calculated based on your specific plan and cancellation date.

AI Usage Budget - Unused Portion Refunded

How it works: You get refunded any AI budget you haven't used, minus actual costs incurred.

📊 Example Calculation:

Scenario: You have a $70/month AI budget and used $25 before cancelling

  • AI budget: $70/month (example)
  • Actually used: $25
  • Unused refund: $70 - $25 = $45.00

💡 Your actual refund will be based on your plan's AI budget and your actual usage at the time of cancellation.

❌ What's NOT Refunded

  • Free Plans: No refunds since no payment was made
  • Used AI Credits: Actual AI processing costs we've already paid
  • Setup Fees: One-time configuration and onboarding costs
  • Third-party Services: External integrations and API costs

🔄 Refund Scenarios

Plan Downgrade

When: Switching from higher to lower tier

Refund: Prorated platform fee + unused AI budget

Processing: Automatic via Stripe (when possible)

Plan Cancellation

When: Canceling subscription entirely

Refund: Same as downgrade to free plan

Processing: Stripe cancellation + refund

Free Plan Signup

When: Using free tier

Refund: No refunds (no payment made)

Processing: N/A

⏱️ Refund Processing

🔄 Automatic Refunds

Most refunds are processed automatically through Stripe when you downgrade or cancel.

  • Processing Time: 5-10 business days
  • Method: Original payment method
  • Notification: Email confirmation sent

🤝 Manual Refunds

Some cases require manual processing (e.g., bank transfers, failed automatic refunds).

  • Processing Time: 3-5 business days after review
  • Method: Bank transfer or original method
  • Contact Required: Email us for manual processing

📋 Important Notes

🕒 Billing Cycles

Refunds are calculated based on your Stripe billing cycle, not calendar months. Your billing cycle starts on the day you first subscribed.

💱 Currency & Fees

Refunds are processed in the original currency. Bank fees or currency conversion fees may apply depending on your payment method.

🔄 Policy Updates

This refund policy may be updated periodically. Changes will be communicated via email and posted on this page.

⚖️ Dispute Resolution

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1. 📞 Direct Resolution (Required First Step)

Timeline: 30 days to resolve

Before initiating any formal dispute, you must contact us directly to attempt resolution:

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  • Include: Account details, dispute nature, desired resolution
  • We will respond within 2 business days
  • Good faith effort required from both parties

2. 🏛️ Binding Arbitration

Governing Law: California State Law

Jurisdiction: Contra Costa County, California

If direct resolution fails, disputes will be resolved through binding arbitration:

  • Arbitration Service: American Arbitration Association (AAA)
  • Rules: AAA Commercial Arbitration Rules
  • Location: Danville, California or via video conference
  • Arbitrator: Single arbitrator experienced in SaaS/technology disputes
  • Language: English
  • Costs: Each party bears their own costs unless arbitrator decides otherwise

3. 🚫 Class Action Waiver

You agree to resolve disputes individually and waive the right to:

  • Participate in class action lawsuits
  • Join collective arbitrations
  • Seek representative relief on behalf of others
  • Consolidate individual claims with others

4. ⏰ Limitation Period

Dispute claims must be filed within 1 year of when the dispute arose, regardless of any statute of limitations that might otherwise apply.

🔍 Exceptions to Arbitration

The following disputes may be resolved in Contra Costa County Superior Court:

  • Intellectual property infringement claims
  • Small claims court matters (under $10,000)
  • Injunctive relief for data breaches or security violations
  • Collection of unpaid fees (under $5,000)

Need Help with Refunds or Disputes?

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Customer Support

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Response Time: Within 4 hours (30 minutes for emergencies)

Available: 24/7 for critical issues

For technical issues, integration problems, API questions, platform troubleshooting, emergency outages, privacy concerns, legal matters, and compliance questions. For critical system issues, include [EMERGENCY] in your subject line.

Billing & Refunds

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Response Time: Within 24 hours

Available: Monday-Friday, 9 AM - 6 PM EST

For subscription questions, payment issues, refunds, billing inquiries, dispute resolution, and Stripe payment support. We currently accept credit/debit cards via Stripe only.

Business Inquiries & Partnerships

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Response Time: Within 48 hours

Available: Monday-Friday, 9 AM - 5 PM EST

For partnership discussions, enterprise engagements, integrations, marketing collaborations, and other business-related opportunities.