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Response Time: Within 4 hours (30 minutes for emergencies)
Available: 24/7 for critical issues
For technical issues, integration problems, API questions, platform troubleshooting, emergency outages, privacy concerns, legal matters, and compliance questions. For critical system issues, include [EMERGENCY] in your subject line.
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Response Time: Within 24 hours
Available: Monday-Friday, 9 AM - 6 PM EST
For subscription questions, payment issues, refunds, billing inquiries, dispute resolution, and Stripe payment support. We currently accept credit/debit cards via Stripe only.
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Response Time: Within 48 hours
Available: Monday-Friday, 9 AM - 5 PM EST
For partnership discussions, enterprise engagements, integrations, marketing collaborations, and other business-related opportunities.
Within 1 hour
Platform outages, security issues, payment failures
Within 4 hours
Technical problems, integration issues, API errors
Within 24 hours
General questions, billing, feature requests
Within 12 hours
Sales, partnerships, enterprise inquiries
Augmentable AI, LLC
Danville, CA, USA
Remote-first company
Support: 24/7 for critical issues
Business: Monday-Friday, 9 AM - 6 PM EST
Sales: Monday-Friday, 8 AM - 7 PM EST
Primary: North America (EST/PST)
Extended: Europe (CET/GMT)
Asia-Pacific: Limited hours
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